Privacy Policy

We are registered Data users under the Data Protection act - Registration Number Z237786X

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to:

1. process your Cycle to Work order
2. provide you with the best possible service.

We will email you in the future only in relation to aspects of our service which may affect you.

We will not pass your personal information to anyone else. The type of information we will collect about you includes your name, home address, phone number and email address. You can check the information that we hold about you by emailing If you find any inaccuracies, we will delete or correct it promptly.

The personal information which we hold will be held securely and in accordance with the law. If we intend to transfer your information outside the European Economic Area we will always obtain your consent first.

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience. Typically, we use cookies to deliver the following services throughout the pages of our websites:

  • For Analytics purposes and to record what people like and don’t like on the website and the popularity of various elements of the website so that we can ensure that it works properly. We use this type of information to help improve the services we provide to our users.
To opt out of cookies please set your browser to disable cookies. You can usually do this by heading to your computer’s Tools/Settings section. If you need any more help with disabling cookies please use your browser's help section to guide you.

Complaints Procedure
If you have any complaints relating to any aspect of our service, please email We will acknowledge your complaint within 5 working days. Once we offer a resolution to your complaint, you may decide whether or not it is acceptable. Where it is not, we will endeavour to offer a reasonable alternative.