C2W SUPPORT LIMITED – PRIVACY NOTICE

C2W Support Limited (“C2W”, “we” or “us”) are committed to protecting your privacy, including online, and in the transparent use of any information you give us. This Privacy Notice (the “Policy”) sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Who are we?

c2w Support Limited, company registration number 07023328, will be what is known as the “data controller” of the personal data you provide to us.  We are registered with the Information Commissioner’s Office (ICO) under registration number Z237786X.  You may contact us at the following address:

c2w Support Limited

5300 Lakeside

Cheadle Royal Business Park

Cheadle

Cheshire

SK8 3GP

Phone: +44 (0)161 246 6124

Email: admin@c2w -support.co.uk

 

Information we collect from you

Unless otherwise agreed with you, we will only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).

This information does, however, includes the likes of your name, home address, phone number(s), email address, employer’s name and payroll reference number.

By submitting your personal information to us using this website, you are confirming that the information you are giving is correct and relates to you.

How we use your information

We need to know basic personal data to provide you with the services you have engaged us to provide, and to assert our right to be recompensed in return for these services.  If you do not provide this information, then we will be unable to provide the services you have requested. 

We will also use your basic personal data to keep in contact with you and to answer any questions or queries you may have submitted.

We may share your information with third party service providers in connection with providing our services to you where we have your permission or such disclosure is required by law.  However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.

We will not collect any personal data from you that we do not need to provide and oversee the services we have agreed to provide you with. 

Who has access to your information?

We take all reasonable steps to ensure that your information is processed securely.  All the personal data we hold about you will be processed by our staff in the UK.  No third parties will have access to your personal data unless there is a legal obligation for us to provide them with this. 

What we do with your information

The information we collect from you may be transferred to and stored at a destination outside the European Union (EU).

We take all reasonable steps to ensure that your information is treated securely.  We ensure that third-party service providers who handle or store data outside the UK or EU, for example through data servers or relays, adhere to the EU-US Privacy Shield.

How long we keep your information

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six (6) years after which time it will be destroyed if it is no longer required for the legitimate business need for which it was obtained or for other legal / regulatory purposes.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent unauthorised access.

Visitors to our website

When you visit https://www.c2w-support.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various pages of the site; what website visitors like and don’t like on our website and the popularity of various elements of the website, so we can ensure that it works properly. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies

Cookies are small text files that are placed on your computer or other device when you access the internet. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a better user experience when you browse our website and also allows us to improve our site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser setting to decline cookies if you prefer.  Without cookies enabled, we can't guarantee that the website and your experience whilst visiting are as we intended them to be.

What are your rights?

If at any point you believe the information we hold and process on you is incorrect, under the GDPR, you may at any time request a copy of the information we hold on you by contacting us and have it corrected or deleted.

You can also request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

To contact us about any of your rights, please email admin@c2wsupport.co.uk . Please provide your full name, phone number and email address when you contact us so we can identify you.  We will respond to your query within five (5) working days.  

If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/

Changes to our privacy policy

We may make changes to this Policy any time. Any changes we may make will be posted on this page.

Any questions or comments about this Policy can be sent to:

c2w Support Limited

5300 Lakeside

Cheadle Royal Business Park

Cheadle

Cheshire

SK8 3GP

Phone: +44 (0)161 246 6124

Email: admin@c2w-support.co.uk

 

This Privacy Policy was last updated on 14 February 2018